Terms & Conditions and Privacy Policy

Program Description & Acceptance of Terms

Doc's Roofing LLC operates one or more text messaging, email, and call programs (collectively, the “Programs”) to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

• Service-related alerts and reminders
• Customer support and scheduling updates
• Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms
• Where permitted, limited informational or promotional messages related to our services

By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the “Terms”). If you do not agree, please do not enroll in any Program or use the website.

Message Frequency & Charges

• Message and data rates may apply
• Message frequency may vary based on your interactions with us and which Programs you join (for example, number of projects, survey requests, or inbound inquiries)
• Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges

Opt-In & Opt-Out

You may opt in to receive messages from us by, for example, submitting a form on our website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications. Consent to receive automated or AI-powered communications is not required as a condition of purchasing any service.

Opt-Out Instructions (STOP)

• To stop receiving text messages from a Program, reply STOP to any message we send you
• After you send STOP, we may send you a one-time confirmation message to confirm that you have been unsubscribed from that Program. After this, you will no longer receive messages from that specific Program, but you may still receive messages from other Programs you have joined (unless and until you opt out of those Programs as well)
• Opt-out requests will be honored promptly, consistent with Texas SB 140 and the TCPA (see Section 18)

Help Instructions (HELP)

• If you need assistance with a Program, reply HELP to any message or contact us using the information in Section 06 (Customer Support)

You may also contact us directly using the information in Section 06 to request that we stop sending messages via SMS, email, or phone.

Carrier Disclosures

Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier's coverage and network conditions.

Post-Project Survey & Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

• Request that you complete a satisfaction survey
• Collect a Net Promoter Score (NPS) or other rating regarding your experience
• Gather qualitative feedback about the work that was performed
• Ask you to leave a review on public platforms (such as online review or social media sites), at your discretion

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

Customer Support & Contact Information

If you have questions about these Terms or any Program, if you need help, or if you wish to submit a privacy request or opt-out request, please contact us:

• Phone: (214) 284-0695
• Email: haleigh.docsrr@gmail.com
• Mailing Address: 714 Singing Water Dr, Rockwall, TX 75087

You may also reply HELP to any text message for assistance.

Permitted Use of the Website

This website is provided for informational purposes and to facilitate requests for roofing services, inspections, and related programs offered by Doc's Roofing LLC. You may use this site to:

• Learn about our services, programs, and service areas
• Request a free inspection or contact our team
• Interact with our AI chat assistant for information and scheduling
• Access educational content related to roofing and home maintenance

Any use of this site beyond its intended purpose, including unauthorized commercial use, data harvesting, scraping, or interference with site operations, is strictly prohibited.

Intellectual Property

All content on this website — including text, graphics, logos, images, videos, and the overall design — is the property of Doc's Roofing LLC or its content partners and is protected by applicable copyright and trademark laws.

You may not reproduce, distribute, modify, display, or create derivative works from any content on this site without prior written permission from the Company. Limited use for personal, non-commercial reference is permitted provided attribution is given.

AI Chat & Phone System Disclosure

This website and our associated phone systems are powered in part by AI technology provided by our partner, Daitalink (daitalink.com). By interacting with our chat assistant or AI-powered phone system, you acknowledge that:

• You may be communicating with an automated or AI-powered system rather than a human representative, and you will be informed when you are doing so
• Conversations may be recorded, transcribed, and reviewed for quality assurance and service purposes
• AI-generated responses are informational in nature and do not constitute a binding estimate, contract, or professional advice
• You may request to speak with a human representative at any time by calling (214) 284-0695

In compliance with Texas SB 140 and the FCC's ruling on AI-generated voice calls, we disclose the use of AI technology in communications that involve automated or artificial voice systems. See Section 18 for our full SB 140 and TCPA compliance commitments.

Accuracy of Information

We strive to keep the information on this website accurate and up to date. However, pricing, availability, service areas, program details, and other information are subject to change without notice. Information on this site should not be relied upon as a final quote or commitment.

All formal estimates, warranties, and agreements are provided separately in writing by an authorized representative of Doc's Roofing LLC.

Disclaimer of Warranties

This website and all content are provided “as is” and “as available” without warranties of any kind, either express or implied. Doc's Roofing LLC makes no representations or warranties regarding:

• The accuracy, completeness, or timeliness of website content
• The uninterrupted or error-free operation of the site, AI systems, or messaging Programs
• The fitness of AI-generated responses for any particular purpose
• Freedom from viruses or other harmful components

Use of this website is at your own risk. This disclaimer does not affect any written workmanship or manufacturer warranty provided separately for a completed project.

Limitation of Liability

To the fullest extent permitted by applicable law, Doc's Roofing LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use this website, reliance on any information contained herein, participation in any Program, or interactions with our AI systems. Our total liability for any claim arising from your use of this website shall not exceed one hundred dollars ($100).

Third-Party Links

This site may contain links to third-party websites, including Google Maps, Google Reviews, scheduling platforms, and partner services. These links are provided for convenience only. Doc's Roofing LLC is not responsible for the content, accuracy, or privacy practices of any third-party site. Visiting linked sites is done at your own discretion.

Governing Law

These Terms are governed by the laws of the State of Texas without regard to conflict of law principles. Any disputes arising from your use of this website or participation in any Program shall be subject to the exclusive jurisdiction of the courts of Rockwall County, Texas.

Scope of This Privacy Policy

Doc's Roofing LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our website at docsroofing.net, our AI-powered chat and phone systems, our Home Health & Wellness Program, our post-project survey, feedback, and review-request campaigns, and any other interaction with our business.

This policy applies to information we collect through the website, through our Programs (including SMS/MMS, email, and calls), and through related online interactions. Where we collect information offline — for example, during an in-person inspection or a phone conversation — we handle it consistently with this policy.

The website and Programs are intended for users located in the United States. If you access the website or participate in any Program from outside the United States, your information may be transferred to, processed, and stored in the United States.

By accessing or using the website or participating in any Program, you agree to this Privacy Policy.

Information We Collect

We collect information in four primary ways: (a) information you provide to us, (b) information collected automatically when you browse the website, (c) information collected through our AI chat and phone systems, and (d) information collected through cookies and similar technologies used for analytics, advertising, and performance measurement.

16.1  Information You Provide Directly

When you submit information through the website or otherwise interact with us — such as by requesting service, requesting an estimate, scheduling an appointment, starting a chat, contacting us, or participating in a Program — we may collect information you choose to provide, including:

• Identifiers and contact information (such as name, email address, phone number, and mailing address)
• Property address and details related to your roofing or inspection needs
• Service request and project details (such as service type, project dates, preferred appointment windows, photos or attachments you upload, and notes you provide)
• Insurance policy information when you provide it for claims assistance
• Payment information (processed securely by our payment providers; we do not store full card numbers)
• Communications content (such as messages submitted through forms, chat, SMS/MMS, email, or other channels you use to contact us)
• Survey responses and feedback, including NPS scores, ratings, qualitative comments about completed work or your experience, and any other information you choose to share in a survey or review request
• Any other information you choose to submit

You are not required to provide personal information to browse the website. However, if you choose not to provide certain information, we may be unable to respond to your request, administer certain Programs, or provide certain services.

16.2  Information Collected Automatically

When you visit the website, we (and our service providers) may automatically collect certain information about your device and your interaction with the website, such as:

• IP address, device type, and general location information (such as city/state inferred from IP address)
• Browser type, operating system, and language settings
• Usage and event data (such as pages viewed, links clicked, scroll activity, time spent on site, and referring/exit pages)
• Approximate timestamps, session identifiers, cookie and session data, and diagnostic data used for performance, analytics, and security monitoring

This information helps us operate the website, measure performance, understand visitor engagement, detect and prevent fraud, and maintain security.

16.3  Information Collected via AI & Phone Systems

Our website and phone systems may be powered by AI technology through our partner, Daitalink (daitalink.com). Interactions with these systems — including chat conversations, voice calls, and text exchanges — may be recorded, transcribed, and analyzed for quality assurance, training, scheduling, and follow-up purposes. By engaging with these systems, you consent to such recording and processing. See Sections 09 and 18 for our AI disclosure and consent commitments.

16.4  Cookies, Pixels, SDKs & Similar Technologies

We use cookies and similar technologies (such as pixels, tags, local storage, and SDKs) to help the website function, to understand how the website is used, and to support advertising and measurement activities. These technologies may collect information such as your IP address, device/browser characteristics, and your interactions with the website. Examples include:

• Analytics tools (for example, Google Analytics) to understand website traffic and usage
• Advertising and conversion measurement tools (for example, Google Ads and Meta Pixel) to help measure the effectiveness of marketing campaigns and deliver ads
• Call tracking tools (for example, dynamic phone numbers) to attribute calls and leads to marketing sources and improve service
• Chat and messaging tools to support customer communications and improve responsiveness

Some of these technologies may be operated by third parties and may collect information across different websites or online services over time, subject to those parties' privacy practices.

You can control certain cookies through your browser settings and, where available, through any cookie preference controls presented on the website. Disabling cookies may affect certain features of our website but will not prevent you from requesting services. See Section 20 for more information.

How We Use Your Information

We use the information we collect for legitimate business purposes consistent with operating our business, maintaining an effective website, and running our Programs. Depending on how you interact with us, we may use information to:

• Schedule and perform roof inspections, repairs, replacements, and related services
• Respond to inquiries submitted through our website, chat, phone, or email, and provide estimates
• Process payments and manage project documentation
• Assist with insurance claims and communicate with adjusters on your behalf
• Send appointment confirmations, reminders, inspection reports, and service updates
• Administer the Home Health & Wellness Program
• Administer post-project survey, NPS, and feedback Programs, including sending you survey invitations, collecting and analyzing satisfaction scores and qualitative feedback, and following up on issues or questions you raise
• Request that you leave reviews on public platforms, at your discretion, and track whether review requests are sent or completed
• Operate, maintain, and improve the website, our AI systems, and our Programs, including troubleshooting, testing, analytics, measuring performance, and improving customer experience
• Conduct marketing and advertising activities with your consent, including measuring campaign performance and attributing calls and leads
• Protect against fraud, misuse, and security incidents; enforce our policies; and maintain the safety and integrity of our systems
• Comply with applicable legal requirements and respond to lawful requests

We do not use information collected through the website or Programs to make decisions that produce legal or similarly significant effects solely by automated means (for example, automated denial of services).

Texas SB 140 & TCPA Compliance — Calls, Texts & AI Communications

Doc's Roofing LLC complies with the Telephone Consumer Protection Act (TCPA) and Texas Senate Bill 140 (SB 140), effective September 1, 2025, which governs automated calls, AI-generated voice calls, and text message communications to Texas consumers.

18.1  Your Consent Rights

• We will only contact you via automated systems, AI-generated calls, or marketing texts if you have provided prior express written or verbal consent, or if the communication is directly related to a service you requested
• Consent to receive automated or AI-powered communications is not required as a condition of purchasing any service
• You may opt out of automated or AI-generated communications at any time by replying STOP to any text message or by contacting us directly using the information in Section 06
• Opt-out requests will be honored promptly. Continued communications following a documented opt-out request may give rise to legal claims under Texas SB 140 and the TCPA

18.2  AI Disclosure

Some of our customer communications may involve AI-powered systems, including voice agents and chat assistants. When you interact with our AI systems, you will be informed that you are communicating with an automated or AI-powered system. These systems may record, transcribe, and process your conversation for service delivery and quality purposes.

18.3  Calling Hours

In compliance with Texas SB 140, automated or AI-generated outbound calls and texts are limited to 9:00 AM – 9:00 PM Central Time, Monday through Saturday, and 12:00 PM – 9:00 PM on Sundays, unless you have specifically requested contact outside those hours.

Communications & Text Messaging Privacy

If you provide your phone number or email address, you may receive communications from us as described in Sections 01–06, 17, and 18.

19.1  SMS / MMS Text Messages

If you opt in to receive text messages, we may send SMS/MMS messages related to:

• Your current or past projects or services
• Satisfaction surveys and NPS requests
• Qualitative feedback requests about work performed
• Invitations to leave public reviews
• Service-related messages and, where permitted, limited promotional messages related to our services

• Message frequency may vary
• Message and data rates may apply
• You can opt out at any time by replying STOP
• For help, reply HELP or contact us using the information in Section 06

Cookies, Advertising & Your Choices

20.1  Managing Cookies

You can control cookies through your browser settings, including refusing some or all cookies or receiving an alert when cookies are being sent. If you disable cookies, certain features of the website may not function properly, but you will still be able to request services. If the website presents a cookie banner or preference center, you can use it to manage certain categories of cookies where available.

20.2  Analytics & Advertising Tools

We may use third-party analytics and advertising tools (such as Google Analytics, Google Ads, and Meta Pixel). These providers may set cookies or similar technologies and collect information about your interactions with the website to provide measurement, analytics, and advertising services. Information collected through these tools may be combined with other information collected through the website for the purposes described in this policy.

20.3  Global Privacy Control (GPC)

Some browsers or extensions support the Global Privacy Control (“GPC”) signal. Where required by applicable law, we will process GPC signals as a request to opt out of certain processing (such as certain types of “sharing” for targeted advertising under state law). Honoring GPC may be limited by technical constraints and may not apply to all uses of cookies (for example, cookies necessary to operate the website).

20.4  Do Not Track

Some browsers include a “Do Not Track” (DNT) setting. Because there is no common industry standard for interpreting DNT signals, the website may not respond to all DNT signals. You can use the other controls described in this section to manage cookies and tracking.

Sharing & Disclosure of Information

We may disclose information collected through the website and Programs in limited circumstances as described below. We do not sell personal information.

21.1  Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, running the website, or delivering the Programs. These may include:

• Daitalink — AI-powered communication, chat, and phone systems (daitalink.com)
• Google — Analytics, advertising, mapping, and review services
• Payment processors — Secure handling of payments
• Scheduling systems — Appointment booking and confirmation
• Survey, feedback, and review-request platforms — Administering post-project surveys, NPS collection, and review invitations
• Messaging platforms and phone companies — Delivering SMS/MMS and voice communications
• Insurance carriers and adjusters — Only when you have specifically requested claims assistance
• CRM and communication platforms — For managing customer relationships and service delivery
• Website hosting, analytics, advertising, measurement, and call tracking vendors

All third-party providers are required to handle your information in a manner consistent with this Privacy Policy and applicable law, and are subject to contractual confidentiality and security obligations. They are permitted to use information only to perform services on our behalf. We do not authorize service providers to use your information for their own independent marketing purposes.

21.2  Legal & Safety

We may disclose information if we believe it is necessary to: (a) comply with applicable law, regulation, legal process, or governmental request; (b) enforce our agreements or policies; (c) protect the rights, property, or safety of the Company, our customers, or others; or (d) detect, prevent, or address fraud or security issues.

21.3  Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business or assets, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect information collected through the website and Programs from unauthorized access, use, disclosure, alteration, or destruction.

No method of data transmission over the Internet or method of electronic storage is 100% secure. While we take the protection of your information seriously, we cannot guarantee absolute security. Email, text messages, and chat communications may not be encrypted end-to-end and may not be secure. Please do not send sensitive information through these channels.

If you believe your information has been compromised or that your interaction with us is no longer secure, please contact us immediately at haleigh.docsrr@gmail.com or by using the information in Section 06.

Links to Other Websites

The website may contain links to third-party websites or services. We do not control, and are not responsible for, the content, privacy practices, or security of third-party websites. We encourage you to review the privacy policies of any website you visit.

Children's Privacy

Our website, services, and Programs are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe a child has provided personal information through the website or a Program, please contact us immediately and we will take appropriate steps to promptly delete it.

Data Retention

We retain personal information collected through the website and Programs for as long as reasonably necessary to fulfill the purposes described in this policy, including completing service engagements, administering Programs (including surveys and review requests), maintaining warranty and business records, satisfying legal and tax obligations, resolving disputes, and enforcing agreements.

Conversation recordings and transcripts from AI and phone systems are retained for a reasonable period for quality assurance and operational purposes and are then deleted or anonymized. When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable law. You may request deletion of your personal data at any time, subject to any legal retention requirements.

Your Privacy Rights & Choices

As a Texas resident, you have rights under the Texas Data Privacy and Security Act (TDPSA). Residents of other states may have comparable rights under their own laws. These rights may include:

• Right to Know / Access — You may request confirmation of whether we process personal information about you and request access to it
• Right to Correct — You may request correction of inaccurate personal information
• Right to Delete — You may request deletion of your personal information, subject to legal and operational retention requirements
• Right to Portability — You may request a copy of your personal information in a portable format
• Right to Opt Out — You may opt out of automated or AI-generated communications, marketing texts and calls, and certain forms of targeted advertising conducted through cookies and similar technologies
• Right to Appeal — You may appeal a decision regarding your privacy rights request, where required by applicable law
• Right to Non-Discrimination — We will not discriminate against you for exercising any of these rights

The availability and scope of these rights may vary by jurisdiction.

How to Exercise Your Rights

To exercise any of these rights, contact us at haleigh.docsrr@gmail.com or call (214) 284-0695. We will respond within a reasonable timeframe and no later than required by applicable law. We may need to verify your identity before completing your request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf. If your request is denied, you may have the right to appeal our decision by contacting us and stating that you are submitting an appeal.

Cookie & Advertising Choices

You can control cookies and similar technologies by:

• Adjusting your browser settings to block or delete cookies
• Using any cookie preference tools or banners that may be available on the website
• Using certain browser signals (such as Global Privacy Control) that communicate your preference to opt out of certain cookie-based uses, where required by applicable law

Please note that blocking cookies may affect the functionality of the website, and some cookies are necessary for the website to operate.

No Sale of Personal Information

We do not sell personal information for money, and we do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may allow certain third-party partners to collect information through cookies and similar technologies for analytics, advertising, and measurement. You can opt out of certain cookie-based advertising through the controls described above.

Changes to These Terms & This Policy

We may update these Terms & Conditions and this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Updated versions will be posted to docsroofing.net with a revised “Last Updated” date at the top of this page. Your continued use of the website or participation in any Program after changes are posted means you accept the updated Terms. We encourage you to review this page periodically.